Privacy Policy
Last updated: 3 August 2026
Bespoke Interiors respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation, submit an enquiry or provide your details through one of our advertisements.
1. Who We Are
Bespoke Interiors provides bespoke interior design, manufacturing, installation and renovation services.
For data protection purposes, Bespoke Interiors is the data controller responsible for the personal information covered by this Privacy Policy.
Contact details:
Bespoke Interiors
Block B, Maynooth Business Campus
Straffan Road
Maynooth
Co. Kildare
W23 W5X7
Email: info@bespokeinteriors.ie
Phone: 087 4000789
Website: www.bespokeinteriors.ie
2. Information We Collect
We may collect personal information when you:
- Complete a form on our website.
- Submit a lead form through Facebook or Instagram.
- Contact us by telephone, email, text message, WhatsApp or social media.
- Request a quotation, consultation or home visit. •
- Become a customer or engage us to complete a project. •
- Subscribe to receive updates or marketing communications. •
- Visit and interact with our website.
The information we collect may include:
- Your name.
- Email address.
- Telephone number.
- Address, town, area or Eircode.
- Information about your kitchen, bathroom, utility room or other interior project.
- Your preferred project timeframe.
- Photographs, measurements, plans or drawings you provide.
- Details contained in correspondence between you and Bespoke Interiors.
- Marketing and communication preferences.
- Website usage and technical information.
- Technical information may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location and how you interact with our website.
Please do not provide sensitive personal information through our website or advertising forms unless it is necessary for your enquiry.
3. How We Use Your Information
We may use your personal information to:
- Respond to your enquiry.
- Contact you about a project or service you have expressed an interest in.
- Arrange a consultation, telephone call, site visit or home visit.
- Prepare and provide quotations, designs or project recommendations.
- Determine whether Bespoke Interiors is suitable for your proposed project.
- Deliver and manage services you have requested.
- Communicate with you during a project.
- Process payments and maintain business and accounting records.
- Provide customer support.
- Improve our website, advertising and services.
- Measure the effectiveness of our marketing campaigns.
- Send marketing communications where you have consented or where otherwise permitted by law.
- Protect our website and business against fraud, misuse and security threats.
- Meet our legal, tax, regulatory and contractual obligations.
We will not sell your personal information.
4. Our Lawful Bases for Processing
We process personal information under one or more of the following lawful bases:
Steps Before Entering Into a Contract
We may process your information to respond to an enquiry, discuss your requirements, arrange a consultation or prepare a quotation before you decide to engage us.
Performance of a Contract
When you become a customer, we process your information to deliver and manage the services you have requested.
Legitimate Interests
We may process information where it is reasonably necessary to operate and improve our business, communicate with potential and existing customers, manage enquiries, protect our website, maintain records and understand the performance of our marketing.
We will only rely on legitimate interests where our interests do not override your data protection rights.
Consent
We rely on your consent for activities such as:
- Non-essential analytics and advertising cookies. •
- Certain marketing communications.
- Any other processing where consent is legally required.
You may withdraw your consent at any time.
Legal Obligations
We may process and retain information where required to meet tax, accounting, regulatory, insurance or other legal obligations.
5. Website and Contact Forms
When you complete a form on our website, we may collect information such as your name, email address, telephone number, location and details about your proposed project.
We use this information to:
- Review your enquiry.
- Contact you about your requirements.
- Arrange a consultation or site visit.
- Prepare a quotation or recommendation.
- Maintain a record of our communication with you.
Providing your information is voluntary. However, we may be unable to respond properly to your enquiry without certain contact and project details.
6. Facebook and Instagram Lead Forms
Bespoke Interiors may advertise its services through Facebook and Instagram, which are operated by Meta.
When you submit an Instant Form or other lead form through Facebook or Instagram, the information you choose to provide is transferred to Bespoke Interiors.
This may include:
- Your name.
- Email address.
- Telephone number.
- Town, location or Eircode.
- Details about the type of project you are considering.
- Your preferred timeframe.
- Answers to questions included in the advertisement or form.
We use this information to respond to your enquiry and contact you about the Bespoke Interiors service or project you expressed an interest in.
We may contact you by telephone, email, SMS or WhatsApp using the details you submitted. Submitting an enquiry does not oblige you to purchase a service from Bespoke Interiors.
Meta also processes information when you use Facebook or Instagram. Meta’s processing of your information is governed by Meta’s own privacy policies and terms. Bespoke Interiors is not responsible for how Meta independently collects or processes information through its platforms.
Information received from Meta may be securely transferred to our customer relationship management, email or business administration systems so that we can respond to and manage your enquiry.
7. Marketing Communications
We may send you information about Bespoke Interiors services where:
- You have specifically consented to receive marketing.
- You have previously enquired about or purchased similar services and the law permits us to contact you.
- The communication is a direct response or follow-up to an enquiry you submitted. You can ask us to stop sending marketing communications at any time by:
- Using the unsubscribe option included in an email.
- Replying to the communication.
- Contacting info@bespokeinteriors.ie.
Withdrawing from marketing will not prevent us from contacting you about an active enquiry, quotation, project, payment or other service-related matter.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device when you visit a website. They may be used to make the website function, remember preferences, understand how visitors use the website and measure advertising performance.
The categories of cookies we may use include:
Strictly Necessary Cookies
These cookies are required for the website to operate correctly and cannot normally be disabled through our website.
Analytics Cookies
Analytics cookies help us understand matters such as:
- How visitors found our website. •
- Which pages are visited.
- How long visitors remain on the website. •
- How visitors interact with website content. •
- Whether website forms and advertising campaigns are working effectively.
Advertising Cookies
- Advertising cookies and similar technologies may help us:
- Measure the results of advertising campaigns.
- Understand whether an enquiry followed an advertisement.
- Show relevant advertising to people who have previously interacted with our website.
- Create aggregated or similar advertising audiences.
Where enabled, our website may use services such as Google Analytics, Google Tag Manager, Google Ads and the Meta Pixel.
Non-essential analytics and advertising technologies should only be activated after you provide the required consent through our cookie banner.
You can accept, reject or change your cookie preferences through the cookie settings available on our website. You may also manage cookies through your browser settings.
Disabling certain cookies may affect website functionality.
9. Information We Receive From Third Parties
We may receive personal information from:
- Facebook and Instagram lead forms.
- Google advertising services.
- Website analytics providers.
- Customer referral sources.
- Business partners or contractors where you have authorised them to share your information.
- Publicly available business directories or platforms.
- Other people involved in your project, such as a spouse, partner, architect, designer or contractor.
- Where someone provides information about another person, they should ensure they have permission to do so.
10. Sharing Your Information
We may share personal information with trusted service providers where reasonably necessary to operate our business or provide our services.
These may include:
- Website hosting and maintenance providers.
- IT and cybersecurity providers.
- Customer relationship management systems.
- Email, telephone, SMS and communication providers.
- Analytics and advertising platforms.
- Payment processors.
- Accountants, insurers and professional advisers.
- Contractors, suppliers or tradespeople involved in delivering your project.
- Government bodies, regulators, courts or law enforcement authorities where legally required. These providers may only process information for agreed purposes and must protect it appropriately.
We do not sell or rent your personal information to third parties.
11. International Data Transfers
Some technology, advertising, analytics, hosting or communication providers may process personal information outside Ireland or the European Economic Area.
Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are used. These may include:
• A European Commission adequacy decision.
• Standard Contractual Clauses approved by the European Commission.
• Other legally recognised data transfer safeguards.
12. How Long We Keep Your Information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.
The retention period will depend on the type of information and our relationship with you.
As a general guide:
• Enquiry and prospective customer information may be retained for up to 24 months after our
last meaningful contact.
• Active customer and project information will be retained for the duration of the project.
• Completed project, contract, payment and accounting records may be retained for the period required by applicable legal, tax, insurance and accounting obligations.
• Marketing information may be retained until you unsubscribe, withdraw your consent or ask us
to stop contacting you.
• Cookie and analytics information will be retained according to the settings and retention periods applied by the relevant service.
We may retain limited information for longer where it is necessary to establish, exercise or defend a legal claim.
13. How We Protect Your Information
We use reasonable technical and organisational measures to protect personal information against:
- Unauthorised access.
- Accidental loss.
- Misuse.
- Alteration.
- Disclosure. Destruction.
Access to personal information is limited to people and service providers who reasonably need it for the purposes described in this Privacy Policy.
No website, email or internet-based system can be guaranteed to be completely secure. You should therefore take care when sending information online.
14. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request that we restrict how your information is processed.
- Object to certain processing based on legitimate interests.
- Object to direct marketing.
- Request the transfer of certain information to you or another organisation.
- Withdraw your consent at any time.
- Make a complaint to the Data Protection Commission.
These rights are not absolute and may be limited in certain circumstances. For example, we may need to retain particular records to comply with legal or contractual obligations.
To exercise your rights, contact:
Email: info@bespokeinteriors.ie
Phone: 087 4000789
We may need to verify your identity before completing a request.
15. Complaints
Please contact Bespoke Interiors first if you have a concern about how we use your personal information. We will make reasonable efforts to resolve your concern.
You also have the right to contact the Irish Data Protection Commission:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland
Further information is available at www.dataprotection.ie.
16. Automated Decision-Making
Bespoke Interiors does not use personal information to make decisions that produce legal or similarly significant effects using solely automated means.
We may use automated systems to organise enquiries, send acknowledgements, schedule follow-ups or measure advertising performance. A member of our team remains responsible for decisions concerning your enquiry or project.
17. Children’s Information
Our website and services are intended for adults seeking interior design, installation or renovation services.
We do not knowingly collect personal information from children. A parent or guardian who believes that a child has provided personal information should contact us so that we can review and, where appropriate, delete it.
18. External Websites
Our website may contain links to third-party websites, social media platforms or services.
Bespoke Interiors does not control these external websites and is not responsible for their privacy practices. You should review the privacy policy of any external website you visit.
19. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website, technology providers or legal obligations change.
The most recent version will be published on this page and the “last updated” date will be amended. 8
20. Contact Us
For questions about this Privacy Policy or how Bespoke Interiors handles personal information, contact:
Bespoke Interiors
Block B, Maynooth Business Campus
Straffan Road
Maynooth
Co. Kildare
W23 W5X7
Email: info@bespokeinteriors.ie
Phone: 087 4000789